Visa has been our long-term partner in providing payment solutions such as our debit cards. We recently launched our Visa Platinum Debit Card for the discerning few. The card comes with numerous benefits including access to VIP lounges at various international airports. Our highly exclusive launch was recognised by Visa and they awarded us the Best […]

Employing customer-oriented strategies has helped turn around our business and we are proud of this. Prior to 2015, our performance needed a major turnaround. We deployed various strategy but chief in focus was putting customers at the heart of our operations. We invested heavily in state-of-the-art technology to give our customers ultimate convenience. Further, we […]

Striving for excellence can be a dauting task considering the effort you must put in. This effort is what we have endeared to and is engrained in our core values. At the very centre of these values is our customer. This has enabled us to build our financial solutions around the customer. This customer-centric approach made us […]

Too often do the statistics point to Micro, Small and Medium Sized Enterprises (MSMEs) and the staggering percentages that point to failure. Indeed, reflecting on such figures can be daunting to the budding entrepreneur. The Kenya National Bureau of Statistics (KNBS) did a survey in 2016 indicating the average lifespan of MSMEs is 3.8 years […]

We were recently ranked the Best Bank in our Category by KBA in their Q4 2018 survey that seeks to seek out banks that offer Best Customer Service amongst banks. This news was met by excitement galore as it clearly confirms that with excellence, size doesn’t matter! Best of all, this was as determined by […]

…someone once said that. Distinction in service requires great commitment. It requires changing the way you do things to a more focused approach. This ethos was recently recognised by Think Business 2019 Banking Awards. Credit Bank, the Best Bank in Tier III. This affirms that no matter what your size is, excellence can be part of you. […]

Corporate Social Responsibility acknowledges the fact that organisations do not exist in bubbles. Giving back to the society in which the company operates is part of what organisations should do to be part of it (the society). The 2019 edition of the Think Business Awards acknowledged Credit Bank as the 2nd Runners Up in Sustainable Corporate Social […]

Amid 2020’s challenges, new opportunities have arisen that have pushed the innovation barrier to the next level. Credit Bank has traditionally had innovation as one of its core guiding values. To this end, part of the Bank’s strategy over the years has been to push innovation barriers that help increase financial access and solutions. This has […]

Keeping you at the heart of what we do drives our ethos. It is for this reason we were recognised by Think Business 2021 as the Best Bank in Customer Satisfaction in our category. Striving to serve you drives us. The 2020 KBA Customer Satisfaction Survey also ranked us the Best in our Category for […]