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We were recently ranked the Best Bank in our Category by KBA in their Q4 2018 survey that seeks to seek out banks that offer Best Customer Service amongst banks. This news was met by excitement galore as it clearly confirms that with excellence, size doesn’t matter!
Best of all, this was as determined by over 6,000 respondents. To challenge for this spot is no mean feat in an industry of 44 banks.
For close to five years, we have been working hard behind the scenes to push new frontiers. We have been pushing for a turnaround. So, back then we asked ourselves, what can we do to emerge from our cocoon? How do we become the butterfly we were meant to be? We had to ask ourselves fundamental questions; what does it matter? Who does it matter to?
The obvious came to light. This was however not obvious – remember, the banking industry has been the dictator of terms for a long time… honestly, until that number one guy (on the screenshot) came to turn around manenos! Ah, yes, the obvious… you our customer. You are why it matters!
Then comes the conundrum, how do we go about what matters most to us? This is where we had to think of something that would give us a competitive advantage… the thing that would make you prefer us over the others, especially the big boys! You see, being Tier III comes with its own views and we needed to change this. That’s when we realised, being small has its own advantages! Every one of you customers is as important as the last! We simply cannot afford to lose you… so we try harder (if you know you know, like Avis)!
Because of this, we worked harder to provide you with solutions suited for every need. I mean, how many banks would you go to and they tell you that you do not need a loan! Instead, we offer financial solutions around your problem. Trade Finance has been our forte. Taking time to understand your business needs has helped us develop solutions suited for SMEs.
And so, you guys started referring us to your friends! Telling them of an awesome bank that’ll listen to your needs and provide you with solutions matched to those needs. Thank you!
Back to being small and its advantages… here we had more in mind. We thought, hey, how about we endear our beloved customers to us? We need to change something fundamental… hmmm! We need to be the friend they can bank on! Thus, the birth of our new slogan, My Friend, My Bank! Because when you come to us we listen to you… like a friend 😊.
One more thing, technology! We have invested heavily here ensuring our customers do their banking wherever they are on this planet – as long as you have internet connection. Got a problem? We have a customer service centre ready to help you not sing for you while you are on hold for hours on end.
Oh, it doesn’t stop here, we are now gunning for top spot! Hit us up and let’s know what we can do better.
Empowering you to grow takes a special place at the heart of our operations. elev8HER is designed just for you and offers more than just financial solutions. We seek to be the friend you can bank on for your growth. Join elev8HER today and get exclusive access to:
With elev8HER, we have curated our motor vehicle insurance options just for you. We have the following options:
This insurance cover indemnifies you in respect of accidental damage including collision, fire, theft of the vehicle and third party liabilities.
This is a comprehensive insurance that covers your property against any accidental and unforeseen loss or damage. It offers a wide range of unique benefits depending on your needs. The following policies are available under this class among others:
This cover is suitable for you and your employees. You can now have peace of mind together with your employees with our medical cover. Credit Afya Health product is designed for both individuals and SMEs and offers the following:
Travelling the world? This cover is for you if you are travelling for leisure or business and offers you the following:
The cost of this cover is normally dependent on number of days of travel, country of destination, country of destination, your age and type of visit.
eHub is a platform designed to enable your small and medium sized enterprise (SMEs) scale and become competitive across industries. eHub provides a platform for you to network, learn and do business. Non-financial service package include access to e-hub for free/discounted rates:
Learn more here.
If you have run a small and growing enterprise for at least three years, this term loan is designed to meet your financing needs.
If you have run a micro and small enterprise between one and three years, this term loan is designed to meet your financing needs.
Sometimes cashflows are tight. This solution is meant to ease your cash operations in the short term. Access this financing with your LPO/LSO contracts. Open an elev8HER account for business transactions to build your business banking record.
Need quick cash? CB Konnect, our mobile banking app, gives you access to quick loans based on your transaction history with no security required.
HER Personal Account features:
HER Business Account features: