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At Credit Bank PLC we recognize that in the course of service delivery to customers, occasional mistakes, oversights, and service failures occur, causing customers to complain.
Our promise is to deliver seamless service but in the event of complaints we shall ensure that all complaints received are logged/recorded, with a view to following-up the cases for resolution, establishing the root cause of the complaint; and identifying opportunities for improvement to avert recurrence.
We do this in adherence to our values which are the ‘cultural glue’ of our organization as well as our beliefs. We live them and exhibit them in all that we do. They are our driving force to achieving excellent service standards. These are:
Integrity: We are honest in all our dealings.
Excellence: We get it right the first time and get results.
Teamwork: We collaborate in all our endeavours.
Innovation: We are always looking for new ways to create efficiencies.
Step 1: Contact our 24-Hour Contact Center on any of the following channels:
When using Email, kindly provide a clear description of your complaint, including any relevant details such as your account number, transaction reference, or any supporting documents.
Our trained customer experience staff will review/ listen to your complaint and offer immediate resolution. For issues that require escalation, the team shall escalate the matter to the appropriate department for further investigation and assistance.
Empowering you to grow takes a special place at the heart of our operations. elev8HER is designed just for you and offers more than just financial solutions. We seek to be the friend you can bank on for your growth. Join elev8HER today and get exclusive access to:
With elev8HER, we have curated our motor vehicle insurance options just for you. We have the following options:
This insurance cover indemnifies you in respect of accidental damage including collision, fire, theft of the vehicle and third party liabilities.
This is a comprehensive insurance that covers your property against any accidental and unforeseen loss or damage. It offers a wide range of unique benefits depending on your needs. The following policies are available under this class among others:
This cover is suitable for you and your employees. You can now have peace of mind together with your employees with our medical cover. Credit Afya Health product is designed for both individuals and SMEs and offers the following:
Travelling the world? This cover is for you if you are travelling for leisure or business and offers you the following:
The cost of this cover is normally dependent on number of days of travel, country of destination, country of destination, your age and type of visit.
eHub is a platform designed to enable your small and medium sized enterprise (SMEs) scale and become competitive across industries. eHub provides a platform for you to network, learn and do business. Non-financial service package include access to e-hub for free/discounted rates:
Learn more here.
If you have run a small and growing enterprise for at least three years, this term loan is designed to meet your financing needs.
If you have run a micro and small enterprise between one and three years, this term loan is designed to meet your financing needs.
Sometimes cashflows are tight. This solution is meant to ease your cash operations in the short term. Access this financing with your LPO/LSO contracts. Open an elev8HER account for business transactions to build your business banking record.
Need quick cash? CB Konnect, our mobile banking app, gives you access to quick loans based on your transaction history with no security required.
HER Personal Account features:
HER Business Account features: