Our customer centricity focus establishes that bank size is immaterial for your experience as our customer. We were recently ranked the Best Bank in our Category by KBA in their Q4 2018 survey that seeks to seek out banks that offer Best Customer Service amongst banks. Best of all, this was as determined by over […]

Our Contribution to Sustainable Finance in Kenya, was recently recognised by Kenya Association of Manufacturers (KAM), during the Energy Management Awards. This recognition is a testament to our mission; ensuring social-economic impact through provision of financial solutions. To understand sustainable finance better, we need to break it down to five sections. Economic. National Economic Survey report by the […]

…someone once said that. Distinction in service requires great commitment. It requires changing the way you do things to a more focused approach. This ethos was recently recognised by Think Business 2019 Banking Awards. Credit Bank, the Best Bank in Tier III. This affirms that no matter what your size is, excellence can be part of you. […]

A few years back, we sat down to rethink our strategy. A strategy that would bring about transformation to the bank as well as the to those we serve. The greater challenge was defining who we serve as a Bank. The banking industry was yet to experience the sweeping changes effected in 2017 courtesy of […]

Corporate Social Responsibility acknowledges the fact that organisations do not exist in bubbles. Giving back to the society in which the company operates is part of what organisations should do to be part of it (the society). The 2019 edition of the Think Business Awards acknowledged Credit Bank as the 2nd Runners Up in Sustainable Corporate Social […]

We previously intimated that with excellence, size does not matter. Commitment to excellence is what matters and since being awarded for this excellence by KBA, we did not reset on our laurels. Instead, we took it as an impetus to improve further in our customer service delivery. Thus, for the second year in a row, KBA, through […]

Amid 2020’s challenges, new opportunities have arisen that have pushed the innovation barrier to the next level. Credit Bank has traditionally had innovation as one of its core guiding values. To this end, part of the Bank’s strategy over the years has been to push innovation barriers that help increase financial access and solutions. This has […]

Keeping you at the heart of what we do drives our ethos. It is for this reason we were recognised by Think Business 2021 as the Best Bank in Customer Satisfaction in our category. Striving to serve you drives us. The 2020 KBA Customer Satisfaction Survey also ranked us the Best in our Category for […]

The impact of financing on climate change plays a huge role in safeguarding the planet for future generations. At Credit Bank, we are committed to financing green and/or energy efficient initiatives. This commitment has earned us recognition for the third year in a row by Kenya Association of Manufacturers Energy Award. We were first runners […]