Judith is an accomplished and highly skilled professional, renowned for her expertise in Customer Experience and Communication. With an impressive 22-year career spanning the banking and telecommunication sectors, Judith has demonstrated exceptional capabilities and a passion for delivering exceptional customer interactions and relationships.

She has valuable experience in managing and optimizing contact centre operations, streamlining processes, and ensuring efficient customer support and service delivery.

She holds a Bachelor of Arts Degree in Sociology from Moi University and a Higher Diploma in Human Resource Management from the Institute of Human Resource Management (IHRM) in Kenya.

Judith’s primary focus and forte lie in creating and implementing customer-centric strategies that enhance overall customer satisfaction and loyalty. She excels in understanding customer needs and preferences, ensuring a positive and memorable experience at every touchpoint. Judith has accumulated remarkable progressive working experience; seven years of which have been at Credit Bank , where she has played a pivotal role in enhancing the Bank’s customer experience as well as stakeholder relationships. Additionally, Judith has worked at Equity Bank Kenya and Chase Bank Kenya, currently known as SBM Bank, further enriching her diverse skill set. Her ability to navigate complex challenges, inspire teams, and drive positive change positions her as a key driver of success.

With a customer-centric approach, a commitment to excellence, and a passion for continuous improvement, she is an invaluable asset in her role as Sector Head Customer Experience at Credit Bank PLC.