Our Journey

CARVING OUT A PATH IN THE FINANCIAL SECTOR

1986

1986

  • Credit Kenya Limited was Incorporated as a Financial Institution
  • Head Office was based on Canon House – along Parliament Road
  • Founding CEO – Clive Carpenter is appointed CEO of the Bank
1994

1994

  • Licensed to operate as a fully-fledged Commercial Bank
  • Head Office relocated to Mercantile House, Koinange Street
  • Brand name changed to Credit Bank Limited (CBL)

Industry Developments

  • 52 Financial Institutions in the Market
  • 5 Building Societies
  • 1 Foreign bank (Bank of Tokyo)
1995

1995

    Koinange Branch Opens

1999

1999

  • Launch of the Micro-Banker Core Banking System
  • Kisumu Branch Opens

2001

2001

    Nakuru Giddo Branch Opens

2004

2004

Kisii Branch Opens

Industry Developments

  • 43 commercial banks
  • 2 non-bank financial institutions (NBFIs)
  • 2 mortgage finance companies
  • 4 building societies
  • 75 foreign exchange bureaus
2006

2006

  • Core Banking System Upgrade from MicroBanker to Bankers Realm
2009

2009

Awards: (Banking Survey Awards);

  • Third most Affordable Bank

Industry Developments

  • 43 commercial banks
  • 2 mortgage finance companies
  • 123 foreign exchange bureaus
  • 1 deposit taking microfinance institution, namely Faulu Kenya
2010

2010

  • Credit Bank Rebrands – giving it a new identity with colors that are warm, friendly and a renewed focus that corresponds with the bank’s intention for customers to have a more intimate connection with our brand
  • Westlands Branch (Empress Plaza) Opens
  • Awards: (Banking Survey Awards); 2nd Runners Up in Customer Satisfaction
2011

2011

  • Industrial Area Branch Opens Awards
  • Banking Survey Awards);
    • Third Best Bank in Recoveries
2012

2012

  • Core Banking System Upgrade from Bankers Realm to T24 R11
  • Mobile Banking Launched
  • Nakuru Kenyatta Avenue (Polo) Branch Opens
2013

2013

  • Eldoret Branch Opens
  • Rongai Branch Opens
  • Nyali Centre (Mombasa) Branch Opens
  • Launch of MyFriend Insurance Agency an Insurance Arm of the Bank
2014

2014

  • Internet Banking Launched
  • Thika Branch Opens
  • Lavington Branch Opens
  • Machakos Branch Opens
  • Kitengela Branch Opens

Industry Developments

  • 43 commercial banks,
  • 1 mortgage finance company,
  • 9 microfinance banks,
  • 8 representative offices of foreign banks,
  • 5 money remittance providers,
  • 97 foreign exchange bureaus and
  • 2 credit reference bureaus
2015

2015

    Mobile Banking System Upgraded to a more robust and customer friendly solution

2016

2016

  • Launched The Entrepreneurs’ Hub
  • Customer Experience Centre Launched
  • Visa EMV Compliant Cards Launched
  • Meru Branch Opens
  • Ngong Road Branch Opens
  • Mombasa Town (Nkurumah) Branch Opens
  • 2017

    2017

    • CEO – Betty Korir is appointed CEO of the Bank
    • Core Banking System Upgrade from T24 R11 to T24 R17
    • Awards (Banking Survey Awards);
      • Special Recognition Award in Trade Finance
      • 2nd Runners Up Award for the Bank with the Lowest
      • Charge for the SME Segment

    Industry Developments

    • 42 commercial banks
    • 1 mortgage finance company
    • 13 microfinance banks
    • 8 representative offices of foreign banks
    • 79 foreign exchange bureaus
    • 17 money remittance providers
    • 3 credit reference bureaus
    2018

    2018

    • Ventured into Agribusiness Financing
    • Awards
      • Think Business Awards
        • Lowest Charges to SMEs
        • Best Recovery
        • Best Bank SME Banking (2nd)
      • CFI.co Award
        • Best Commercial Governance Team
    2019

    2019

    • Relocation of Eldoret Branch to KVDA Plaza, Oloo Street
    • Revamp of mobile banking to include lending
    • Awards
      • The 2018 KBA customer survey ranked us the best in our category in providing customer focused financial solutions.