We Promise to Always Be There
At Credit Bank, we have built our brand around relationships that last.  Our Commitment is to grow these relationships by delivering value and the highest level of customer service grounded on innovation giving you the best solutions. 
How Do We Do This?
Our people that are ready to serve you with respect and integrity
Maintaining confidentiality in our dealings with you.
Honouring all regulatory and legal requirements in all our operations.

Giving you a good understanding of our services and keeping you informed on the Bank’s latest.
Listening to you and providing you with options whilst guiding you to making informed decisions.
Providing you with convenient channels that enable you access our services at any time and place.
How Can You Help?

In order to provide you with the best possible experience, we will need feedback from you. We have a team of experts ready to listen to you and promise to action on all areas of concern.
We promise to live by our brand slogan “My Friend, My Bank”, a friend who understands your needs and is responsive with appropriate solutions.

Contact Us
Credit Bank PLC
Mercantile House, Koinange Street,
P.O. Box 61064-00200 Nairobi, Kenya 
+254 709 072 000