Konnect Prepaid Cards FAQs
1. What is Konnect Prepaid Cards?
The Konnect Prepaid Card is an excellent alternative banking card that allows you to load money
into the card to conveniently and securely carry out monetary transactions at any ATM, POS
Machine, or e-commerce website. It is a payment option for customers who do not necessarily have
bank accounts and rely on cash to make payments.
2. What are the benefits of Credit Bank Konnect Prepaid Cards?
- Multicurrency: You can transact in USD,GBP, EUR, KES
- Easy Access to funds
- Convenience
- Safety and Security
3. Where can I load my card?
- At any Credit bank Branch Countrywide
- Through Mpesa Paybill Number 7146883 in KES currency
4. Where can I use my Konnect Prepaid Card?
- Retail Stores (shopping)
- Online (for Online Transactions)
- Hotel and entertainment joints
- Healthcare Facilities
- Fuel Stations
- Visa branded ATMs
- Restaurants
5. Do I need to be a Credit Bank customer to apply for the Konnect Prepaid Card?
No, the card is available to both Credit Bank account holders and non-Credit Bank account
holders.
6. How do I apply the Konnect Prepaid Card?
Through the banks website or by visiting any of our branches countrywide.
7. What do I require to apply for the Konnect Prepaid Card?
- For existing bank account holders, fill in the application form.
- If you do not have an account with us, you are required to fill in an application form and
have an identification card or a valid passport (in the case of a foreigner).
8. Are there any charges when applying for the card?
The application fee for Classic Cards is KES 500 and KES 1,000 for Platinum Cards. These fees
are subject to current excise duty rates.
9. How long will it take to get the Prepaid Card after application?
The card is processed within 48 hours of application.
10. Can a foreigner get a Konnect Prepaid card?
Yes, you must have a valid passport and a current work permit.
11. Will my card still function if I travel off the country?
Yes. The card is Visa branded and can be used in more than 200 countries worldwide.
12. Can I withdraw money from any ATM Worldwide?
Yes, any Visa branded ATM.
13. What is the validity of the card?
14. What do I do when my card expires?
You will be required to apply for a replacement card from any Credit Bank branch countrywide.
15. How much will it cost to replace a lost card?
Classic KES 500
Platinum KES 1000
These fees are subject to current excise duty rates.
16. How much will it cost to get a new card?
Classic KES 500
Platinum KES 1000
These fees are subject to current excise duty rates.
17. What happens to the balance in my card if it expires or gets lost?
Upon issuance of a new card, the balance is automatically transferred to the new card.
18. How do I manage my card?
The Konnect Prepaid Card can be managed on the online customer portal by clicking here
19. What functions is the customer able to perform through the online portal?
- View card details
- View card statement
- View personal details
- Activate and deactivate card
20. Can I request for a new PIN incase I forget my PIN?
PIN change can be done at any Credit Bank Branch or ATM.
21. Can my card PIN be reset?
Yes, you can be reset if you still remember your current PIN. Call our contact center.
22. What will I require while loading my Konnect Prepaid Card in any channel?
You will need the account number of your card.
23. How do I obtain the account number of my card?
Log
in here to our Online Prepaid Customer Portal to access your account number or call our
24/7 Contact Centre 0709072000
24. How soon do I get to use my money after loading?
25. Is there a minimum first time loading amount?
Yes, the minimum is KES 100 to activate the card.
26. What is the maximum amount I can load the card on a daily basis?
The maximum amount is KES 500,000 per day.
27. Can I load the card in another currency apart from KES?
Yes, for platinum cards, you can load Euros, Pounds and Dollars directly to the wallets.
28. How will the transactions in Euros, Pounds and Dollars be done?
The transaction will be allowed on the specific currency.
29. What will happen if the foreign currency balance is not sufficient to cover the full transaction
amount?
The transaction will be paid through the KES wallet if the funds are sufficient.
30. Can I use my card for transactions with other currencies apart from USD, GBP, Euro and KES?
Yes, but the currencies will have to be converted to the currency you have set as default.
31. How do I use the web portal?
The web portal provides customers with an easy way for cardholders to view their transactions.
The interface offers a quick way to register oneself via internet access. The Customer Web
Portal gives the following functionality:
- Self-registration on the portal
- View Card Details
- Enable Card
- Disable Card Temporarily
- View Transaction
- View Statement
- Change Password
32. What do I do if I have misplaced my card?
- Call the bank customer contact center through 0709 072 000 and report for blocking
- Log in to the online prepaid customer portal and block the card
33. What do I do if I find my Prepaid Card?
- Visit the online prepaid customer portal to activate your card
- Call the bank customer contact center on 0709 072 000
34. Can I unblock a cancelled card?
- If the card has been blocked through the bank- No
- If the card has been blocked through the online prepaid customer portal –
Yes
