We previously intimated that with excellence, size does not matter. Commitment to excellence is what matters and since being awarded for this excellence by KBA, we did not reset on our laurels. Instead, we took it as an impetus to improve further in our customer service delivery.
Thus, for the second year in a row, KBA, through a customer survey issued in 2019, has awarded us the best in our category. This is in recognition of offering Dignity & Respect and a Satisfactory Digital Experience. For us, offering accessible financial solutions and impacting the community we operate in is all that matters. This we do with accessible mobile banking solutions that works even with USSD as well as via mobile banking application. We also offer internet banking that has enabled businesses operate from the convenience of their offices.
This time, the survey garnered 11,751 responses compared to 6,000 in the previous one. Thanks to your input, we were able to gain this recognition. We continue to invest in technology to continuously improve your banking experience with us.
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