Amid 2020’s challenges, new opportunities have arisen that have pushed the innovation barrier to the next level. Credit Bank has traditionally had innovation as one of its core guiding values. To this end, part of the Bank’s strategy over the years has been to push innovation barriers that help increase financial access and solutions. This has been the backbone of our success. We pride ourselves in being able to tie up a transaction end to end for the client giving the customer’s peace of mind to do more businesses.
eHub has been at the forefront of empowering entrepreneurs to grow and manage profitable businesses. At eHub, SMEs take advantage of non-financial support through learning and skills development from business experts, one–on–one coaching forums for our members and peer–to–peer learning sessions that allows entrepreneurs to learn from each other. eHub is all about providing strategic advice, investment readiness, mentorship support, capacity building, business support services, knowledge sharing and market linkages for SMEs. Using this approach, we can prepare SMEs for financial support that allows them to scale their businesses. This 360° approach has earned us recognition by the International Business Magazine Awards as the Best SME Bank in Kenya.
Further, the magazine has recognised Credit Bank as the Best Mobile Banking Provider. Riding on the backbone of our core values is innovating to increase financial access for our customers. Our innovation further focuses on using the 360° approach where we provide financial access through a variety of platforms including mobile banking.
CB Konnect, our mobile banking solution, has empowered our customers with a variety of solutions with even more in the pipeline. Access to CB Konnect can be gained through Play Store (Android), App Store (iPhone) or USSD by dialling *669#. This ensures access to our financial solutions from feature phones to smart phones. The financial solutions available here include but not limited to:
- Cutting-edge solutions such as the M-Pesa Business to Business solutions that allows customers to transfer funds directly from Bank Account to Buy Goods Till Number or Transfer funds directly from Bank Account to PayBill
- Float Management Solution which includes transferring funds directly from Bank Account to Agent Float
- Integration of PayBill and Till Number deposits directly and instantly to your account though Konnect2Bank
- Integration with PesaLink which now allows for bulk payments for corporate customers
- Account balance enquiries, funds transfers (EFT, RTGS, Mobile Wallet), utility bill payments (Kenya Power, Nairobi Water, DSTV, Zuku, GoTv, JTL, Postpaid, Airtime) and so much more
All the above solutions are offered while giving you real-time notifications of your transactions. Further, applications such as loans, insurance and trade finance solutions can be made through CB Konnect. Our 24/7 Contact Centre has also been availed to support you in case of any challenges. Fraud Detection and Prevention Measures put in place by the Bank give you peace of mind while banking on the go.
To remain the best in our service to SMEs and customers in general, Credit Bank remains committed to one goal i.e. empowering our people with accessible financial solutions in a friendly way. This includes providing digital banking solutions accessible through any platform. We endeavour to remain the Best SME Bank and further enrich our digital banking experience to offer fast, friendly, and flexible financial solutions to all our customers.