Debit Card and ATM Safety TipsEdited on November 29, 2016
Protecting Your Debit Card
Always protect your Visa Debit Card and keep it in a safe place, just like you would cash, credit cards or checks.
Do not leave your Card lying around the house or on your desk at work. No one should have access to the card but you. Notify us immediately if your Visa Debit Card is lost or stolen or if you suspect unauthorized use.
To report a lost or stolen card, please call 020 2283000, 0728607701, 0709072000 or please visit your nearest Credit Bank branch.
Keep your Personal Identification Number (PIN) a secret. Memorize it and never write it down anywhere, especially on your Card.
Choose a PIN number that only you know. It is recommended, you don’t use your phone number or birthday.
Do not provide your Card information over the telephone unless you initiated the call. Never provide your PIN over the telephone. For example, if you receive a call, supposedly from the bank or possibly the police, wanting to verify your PIN, do not give that information.
Use chip-enabled technology if available. For the most secure transaction, if a retailer offers a chip-enabled terminal, use it instead of swiping the magnetic strip.
Keep an eye on your money. Review account statements regularly. Or better yet, sign up for Online banking to get secure online access to your account anytime, day or night. Report any problems or questions, including transactions you think may be unauthorized, right away. Again, quick action can limit misuse and save you money.
Don’t let a cashier or anyone else enter your PIN, even if they are helping you with the transaction.
Using an ATM
Be aware of your surroundings, particularly at night. If you observe or sense suspicious persons or circumstances, do not use the ATM machine at that time. If anyone or anything seems suspicious when you are using a public terminal, leave the area immediately.
Once you get cash from an ATM, put it away before walking away from the ATM.
Have your Card ready and in your hand as you approach the ATM. Don’t wait to get to the ATM and then take your Card out of your wallet or purse.
Visually inspect the ATM for possible skimming devices. Potential indicators can include sticky residue or evidence of an adhesive used by criminals to affix the device, scratches, damaged or crooked pieces, loose or extra attachments on the card slot, or noticeable resistance when pressing the keypad.
Be careful that no one can see you enter your PIN at the ATM. Use your other hand or body to shield the ATM keyboard as you enter your PIN into the ATM.
Make sure your ATM or debit transaction is complete, then review your receipt before leaving the terminal.
Special Precautions for Using an ATM at Night
– Park close to the ATM in a well-lit area.
– Consider having someone accompany you when using an ATM after dark.
– If the lights at the ATM are not working, do not use it.
– If someone follows you after you have conducted a transaction at a public terminal, go to a crowded, well-lit area immediately and call the police.